Ideal Heating, a UK manufacturer of boilers and heat pumps, has launched a lifetime warranty for its Logic Air heat pumps, offering long-term, manufacturer-backed support for eligible installations.
Available for Logic Air heat pumps installed with an Ideal cylinder and Halo Air controls, the package includes annual servicing, an ongoing warranty, and manufacturer support for the lifetime of the system.
Homeowners can register within six months of installation through a monthly subscription of £22.50 or an annual payment of £270.
According to Ideal Heating, the new package is designed to complement the role of installers rather than replace it.
New support options for installers and homeowners
Installers can recommend the lifetime warranty to customers who want Ideal Heating to provide ongoing servicing and support. Those wishing to retain responsibility for annual servicing can continue to do so through the company’s extended warranty options.
Ideal Heating says the new offering has also been developed for the housebuilding sector, providing a route for ongoing support after homeowners move into new properties fitted with Logic Air heat pumps.
Adam Foy, Chief Executive Officer at Ideal Heating, comments, “We didn’t want to launch just another warranty; we wanted to redefine what long-term ownership of a heat pump should look like.
“That’s why lifetime warranty is about much more than repairing a product if something goes wrong; it’s about ongoing care, expert support, and giving installers and homeowners confidence throughout the lifetime of the system.
“The heating industry has spent years talking about giving homeowners confidence in heat pumps. We wanted to do something that genuinely moves that conversation forward.
“Lifetime warranty is an industry first. It gives homeowners the reassurance that their heat pump can be looked after by the people who designed and built it, while giving installers another powerful way to support their customers.
“This isn’t about taking away servicing from installers; in fact, it’s the opposite. It’s about standing behind them.”
The lifetime warranty forms part of Ideal Heating’s wider investment in low-carbon heating, which includes UK heat pump manufacturing, research and development, technical support, a nationwide service network, and Expert Academy training.
The package was previewed at InstallerSHOW 2026 ahead of its launch.
For more from Ideal Heating, click here.
