E&P Electrics (Bedale) stars in a new video showing how Fergus’s job management software has helped it run its business more efficiently.
Based in the picturesque countryside of North Yorkshire, E&P Electrics (Bedale) is a NICEIC-approved contractor known for its service across the region. The video, available on the Fergus YouTube channel, will help other trade businesses understand the benefit of job management software from a business owner’s perspective.
Lindsay Peacock, a key figure at the company, shares her thoughts on how Fergus has helped the business and says, “Before Fergus, we were drowning in paperwork. Every job was a manual process from sorting to invoicing, a cycle that consumed our evenings and risked important details being lost. It’s saved us so much time, we’re more proficient in the office, invoices are dispatched quicker and timesheets are completed with ease. It’s like we’ve discovered a new way of working that we never thought possible.”
Fergus says one of the most notable improvements has been the accessibility of job details and customer information, helping Lindsay and the wider team plan, schedule and estimate, increasing transparency and enhancing customer service.
“I can find any job on the system and pull up any necessary information instantaneously. If our team is on-site and needs access details or contact numbers, it’s all there at their fingertips,” adds Lindsay. This level of efficiency ensures that the company can provide uninterrupted service, improving customer satisfaction and operational agility.
“Everyone received training from Fergus, which set us off on the right foot,” Lindsay recalls. “It’s not just software; it’s a new way of running our business. We’re more efficient, more connected, and ultimately, we’re able to serve our customers better.”
To read more on Fergus, click here.
