Toolstation has partnered with eLocker to install 17 collection lockers outside its Toolstation GO store in Battersea, offering customers a faster, more convenient way to shop, 24 hours a day, seven days a week.
Once the order is made at any time during business hours through www.Toolstation.com or through the Toolstation app, the customer is notified. They can then collect it with a code on their phone, whenever suits them.
The eLocker format turns the click and collect option into a self-service option format that customers can run from the convenience of their mobile. The new option builds upon Toolstation GO’s ambition of delivering the ultimate in customer convenience since opening in Battersea earlier this year.
Toolstation GO Battersea also features digital kiosks that mean customers can skip the queues and browse the Toolstation range and place orders to be collected at the counter. The GO store format also includes Toolstation’s Fast Track service, which means thousands of products can be delivered to site or home in as little as 30 minutes, while products are localised to the store and they are updated and maintained based on customer and store insight.
The trial of collection lockers demonstrates Toolstation’s commitment to providing tradespeople with an efficient and dependable service that helps them stay productive, on schedule and in control from their first stop of the day to their final job.
Chris Other, Customer Director at Toolstation, comments, “The installation of eLocker will deliver a quick and convenient shopping experience without compromising on the high level of service that customers know and trust Toolstation for. We know how busy and time-poor tradespeople can be and our around-the-clock service aims to streamline work schedules and provide customers with the flexibility they need to oversee their next project or job.”
If the trial proves successful, Toolstation will potentially roll this feature out further in the future.
The Toolstation GO store and new eLockers are based at Unit 1, 481 Battersea Park Road, SW11 4LW. Store opening hours for the Toolstation GO store is from 7am-8pm from Monday to Saturday and from 9am to 4pm on Sunday, while the order cut-off for same day collection from eLocker is by 7.30pm during Monday to Saturday, and at 3.30pm on Sunday. If products are ordered after this time, they can be collected on the next day.
