Successful electrical contracting businesses that have progressed from start-ups to regional/national level outfits describe job management software as ‘indispensable’, ‘tender-winning’ and ‘transformative’.
Whether you’re looking to grow at scale or keep one step ahead of the competition, job management software is a necessity for growing electrical contracting firms.
But what does job management software do?
A best-in-class job management platform takes the pain out of job scheduling, gets you paid on time, and lets you deliver more jobs consistently against your customers’ expected SLA’s and KPI’s.
A job management platform can boost your customer service whilst streamlining your entire operation at every stage:
1. Bookings
Using an online booking portal, customers can book jobs at their own convenience. Smart scheduling can optimise your diary, making time for more jobs – adding to your profits. Moving away from paper-based and manual processes into a single online system improves operational efficiency and customer experience.
2. On the way to jobs
A job management platform optimises every route for your electricians and ensures they have the correct access details, so they can attend more jobs and keep service standards high. They can check out stock and equipment from your digital inventory, so they have everything they need to complete the job first time.
3. Attending jobs
Real-time job updates, ETA texts and GPS tracking on a job management platform mean your customers will never miss their electrician again. Compliance is simple to manage: risk assessments and H&S guidelines are all accessible from the palm of your electrician’s hand.
4. After the job
Book follow-up jobs seamlessly, saving back-office staff time. Integrated accounting platforms, such as Xero and Sage, mean that invoices can be easily managed on one platform. Instant payment options offer faster and more convenient ways to get paid.
The evidence of success is clear
Based in Leeds, BigChange is a multi-award-winning field service management software provider. Since 2013 BigChange has been trusted by over 1700 field service businesses to help them win more work, streamline their operations, and deliver exceptional customers services.
“The BigChange system has put an end to laborious paperwork and data entry, and as jobs come in, they are instantly available to our engineers.”
Christian Tonna, Managing Director of MEDLEC
“The BigChange CRM functionality allows us to keep track of customers past, present and future, meaning our customer interactions are always informed and up to date.”
Nicky McNally, Managing Director of McNally EV
“When we discovered BigChange we realised there was a system that could not only meet our current needs but do a lot more and give us a future-proof solution.”
Stuart Murray, General Manager, CU Phosco Lighting
BigChange’s job management platform brings together CRM, job scheduling, live tracking, field resource management, job finance and business intelligence into a single, simple to use online system. Find out how BigChange could help your business grow stronger at bigchange.com.
