Atlas World is using the BigChange job management system to improve the delivery of smart energy metering and fire and security solutions across the UK and Ireland. Supporting the government’s net zero strategy, Atlas is currently rolling out a project to design, install and maintain automated metering technology across the Northern Ireland Civil Service estate.
Engineers with tablets running the BigChange mobile app are live linked to the back-office service team, allowing for automated scheduling, optimised route planning and real-time tracking. The integrated system is also fuelling savings in routine administration and a reduction in the company’s own carbon footprint.
“We know from our experience and expertise in delivering smart metering solutions that you can only manage what you measure,” comments Stephen McConnell, Director at Atlas World. “Since implementing BigChange we can now practice what we preach – measuring our performance against defined customer and internal KPIs and managing tangible improvements for our business and our clients.
“BigChange has taken us to the next level in terms of professionalism and customer service and we will continue to build on this with better communication.”
Prior to implementing BigChange earlier this year, Atlas World used a business management system specifically designed for security installers.
“As we have grown as a company, so have our requirements for business and job management,” says Paddy Dickson, Operations Manager at Atlas World. “Before BigChange we were continually devising workarounds for relatively simple workflows and every time we won a new contract, we had to hire another member of staff to manage its delivery.”
Atlas selected the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, following a rigorous selection process that involved benchmarking and field testing. Managing all aspects of the customer experience, from initial enquiry through job scheduling and reporting, to final invoice, BigChange is already delivering tangible benefits.
Atlas has completely automated the planning of routine maintenance calls and improved its ability to respond to reactive requests, and has reduced the administrative resource required to produce customer reports and invoices by at least 50%.
Optimised scheduling and intelligent route planning, complete with integrated real-time tracking, means Atlas can now measure, and therefore manage, its own carbon emissions at the touch of a button and, using BigChange, the company plans to be 100% paper free in the forthcoming months.
“Using BigChange we have already taken the first steps to improve our own green credentials. We expect to save approximately 300t of carbon by using the route optimiser, making our driving more efficient and saving on fuel and being environmentally friendly. We are also overhauling our customer experience, with aspirations to provide an almost Amazon style of service, with automated, yet personalised, confirmations, ETAs, completion reports, invoices and follow ups,” Stephen concludes. “However, none of this would be possible without the exemplary support we have received at every step. The BigChange team don’t just talk the talk, they walk the walk. Their support team have been fantastic and are always helpful and have made the transition from our previous system to BigChange easy.”