BigChange has launched a new customer portal allowing its users to give its customers an easy way to book and track jobs online. The portal provides an immediate insight into the current status and history of any jobs, with access to everything from bookings to job cards and images, to quotes and invoices. Customers can even track the engineer on route and their likely arrival time.
Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. The customer portal allows any of its corporate customers to access their own account online to provide all the job information they need, instantly from any connected device, 24/7.
“BigChange is proving particularly popular with service companies that want to expand and win larger contracts,” says Jonathan Isaacs, Product Marketing Manager, BigChange. “With the introduction of digital working and a very flexible app, they find they can meet the most stringent demands of larger corporate and public sector clients. The portal provides a transparent, easy-to-access and real-time view of all jobs and finances, it’s exactly what their customers want.”
The new customer dashboard is part of the company’s job management system which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence.
To book a service, whether an emergency call-out or a new installation, a customer completes an on-screen booking form with a calendar to select and request a time slot. Once confirmed, the job is assigned and scheduled. Its software can then automatically generate notifications such as reminders and job completions. The customer can meanwhile check a job’s status via the portal, with instant access to job cards, quotes and invoices.
BigChange has been developing the portal together with its customers and recent developments have focused on accessibility, customisation and ease-of-use. The portal website conforms to international accessibility standards to make it as accessible for people with disabilities and be user-friendly for everyone.
“We realised that the customer portal would be, in effect, the public face of our customers, in the eyes of their own customers. So, we set out to make it as professional and easy to use as possible, as well as seamlessly integrating into their clients own working practices and branding. And to ensure there are no barriers to its use, we’ve also made sure it meets the most demanding standards, such as offering very high levels of accessibility,” Isaacs explains.
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