FSE UK has reported a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The system, which has transformed the management of the company’s mobile operation, improving efficiency and boosting customer service, provides digital workflows, integration with the Xero accounting package and an online customer booking portal.
The company offers a range of domestic and commercial solutions. For commercial clients, it offers a comprehensive range of fit-out services, including office and retail space design, refurbishment and installation of audio-visual and security systems. In addition to fit-out services, it also provides commercial maintenance solutions that cover reactive repairs, planned preventative maintenance and emergency call-outs. Traditionally, it has worked within the catering and hospitality sector, but has diversified into education and recently secured nationwide contracts with two of the UK’s largest social housing providers.
Using the BigChange job management system, FSE UK has created end-to-end digital workflows. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. Schedules are sent directly to the engineers’ mobile phone complete with job cards and any additional details, and newly introduced ETAs are automatically sent to the customer to advise of forthcoming appointments and any possible delays on the day.
Whilst onsite the engineer can access supplementary information about the site, the customer or the job, if required, before completing the job sheet and capturing additional intelligence such as date / time stamped photographs and customer signatures. Integration with the company’s accounting software, XERO, allows for fast, efficient invoicing, improving cashflow and further boosting customer service, and customers can even self-serve, booking routine appointments using the BigChange online booking portal.