Next generation service agreement levels for electrical systems

With efficiency, safety and sustainability in mind, ABB has upgraded its electrification service agreement to feature advanced services configured by the needs of industry segments and paired with digital solutions to drive productivity savings, improve safety and compliance.

The new Power Care agreement is tailored for individual service requirements to fit the needs and conditions of electrical assets. Based on a matrix of service packages, customers can choose various options including a diagnosis and condition assessment, emergency and troubleshooting, maintenance, safety and security, and skills development.

With the help of Power Care, operations are optimised through remote and digital solutions including Connect Partner Hub portal – a self-support workspace where users can monitor an asset‘s life-cycle status and criticality associated with equipment, as well as services and training. Through the hub, customers will also be able to manage service contracts and experience an easy interaction with the field operations team.

Service Assist – a mobile app designed to make life easier for field operators – is yet another digital tool added to Power Care to increase productivity and efficiency. The app provides easily available information faster and more efficiently with the additional support of ABB-e, ABB’s virtual assistant, which finds augmented reality immersive guides, books appointments for either on-site or remote services, and pulls together ABB and non-ABB documentation in a single digital location.

Ryan Cook, Global Product Manager from ABB Electrification Service, adds, “Working in partnership is very important as we want the service to be seen as an extension of our customer teams. We know from the feedback already received that Power Care gives that personal and bespoke support that makes servicing and maintenance much easier for our customers to manage. It’s an example of how we are always looking at ways to develop tools, using the latest technology, that will optimise the availability, reliability and profitability of essential electrical assets and deliver quick and cost effective solutions to improve business continuity.”

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