A new feedback system, designed to help homeowners make more informed choices when looking to employ a reputable tradesperson has been developed by TrustMark. The system will not only provide unique information about the experience of the firm and past reviews, but it will also enable TrustMark-registered firms to secure more business by building up a portfolio of positive feedback from their customers.
The enhanced system, which builds on the existing thorough validation process, has been further strengthened by collaborating with Referenceline.com, the independent review service approved by Trading Standards. By working together, TrustMark can now offer impartial independent customer reviews to help put other consumers in touch with quality and reliable firms in an open and transparent way.
The ratings displayed on the TrustMark website, show that firms can be relied on to deliver quality service, tidiness and value for money. As well as leaving a review, customers are encouraged to give a detailed description of the work carried out to help future customers make a more informed choice about which firm has the right experience to meet their needs.
Simon Ayers, chief executive of TrustMark says, “Customer feedback is vital in a sector plagued with rogue traders, so it is imperative that we can provide unbiased independent reviews for consumers and give them the confidence and empowerment when looking to employ a firm to carry out any home improvement or repairs.”
He adds, “Our collaboration with Referenceline brings an added layer of transparency and fairness to our feedback facility and benefits both consumers to find the right tradesperson to suit their needs and budget, whilst supporting firms to grow their business and showcase the great work they are capable of.”