Electrical contractor MEDLEC has seen a 40% improvement in worker productivity since introducing a mobile workforce management system from BigChange. The five in one system has allowed MEDLEC to completely eliminate paper by equipping field engineers with mobile devices linked to vehicle trackers giving the company real-time 24/7 visibility of the status of all jobs.
MEDLEC is a fast-growing multi-discipline electrical contractor covering the South of England. Although MEDLEC works in all sectors, it specialises in retail, hospitality and leisure, operating across a variety of facilities and sites. Working closely with prominent companies such as Mitchells and Butlers – whose headline brands include All Bar One, Miller and Carter, Harvester, O’Neil’s and Toby Carvery – MEDLEC also works for Everyman Media and famous Michelin Star restaurants.
“BigChange really has transformed the way we work, having replaced all the paperwork our engineers and admin staff had to process, therefore making our working day more productive,” says Christian Tonna, Managing Director of MEDLEC.
“The system has put an end to laborious paperwork and data entry, and as jobs come in they are instantly available to our engineers. It means we can be more reactive and efficient with our time, therefore around 40% more productive, allowing us to take on more work with the same resources.”
BigChange is an all-in-one platform CRM, job scheduling, mobile app and vehicle tracking and management reporting solution, and it manages all of MEDLEC’s stringent compliance requirements. As part of a seamless end-to-end business solution, MEDLEC has taken advantage of full integration with its Xero accounting software with a new API interface that gives improved management insight into financial performance. MEDLEC first implemented BigChange in 2018.
MEDLEC offers a rapid response service, so being informed and in control is crucial to delivering good customer service. BigChange means that the company is better equipped to deliver that service and now achieves a 92% first-time fix rate across 120 jobs a day. It also ensures there is complete transparency across operations. Clients are kept informed instantly, receiving ETA updates and completed job sheets that include time-stamped and geo-located photographs captured on the engineers’ tablet.
MEDLEC also discovered an added bonus from being a BigChange customer, and that was the BigChange Network that connects other BigChange users across the country. Through the network MEDLEC recently connected with SES Homecare, a major provider of plumbing and heating services also headquartered in Surrey.