Building maintenance firm adopts new ‘pay per job’ app model

Building maintenance firm adopts new ‘pay per job’ app model

A Suffolk based building maintenance company has scrapped old fashioned paperwork for a unique pay-as-you-go mobile workforce management app.

The 15 strong fleet of engineers at MC Contracts, based at Tuddenham Road in Ipswich, is using the app mymobileworkers. Instead of using a standard licensed software model, MC Contracts pay 25p per job via an app on their mobile phones to track their daily jobs and record job details.

The app has already saved the company 45 man-hours a month because engineers no longer have to travel to and from the head office to drop off paper job sheets. Jobs are assigned in the morning via the mobile device and engineers can get straight out on the road.

Mark Calver, managing director of MC Contracts, said, ‘Investing in this new technology has been a huge boost to our company, the unique model of paying per job has meant this is affordable.

‘Historically we’ve looked at similar systems and they have been cost prohibitive. This model of paying per maintenance visit has allowed us to improve the speed with which we can attend maintenance call-outs, which benefits us as a business and also benefits the customer.

‘We must respond to any emergency maintenance jobs as quickly as possible in accordance with our service level agreements. Some of our clients are elderly and vulnerable and if the weather is freezing and their boiler is broken they need our help as soon as possible.

‘The app means the engineer can access all the correct job information instantly at the touch of a button which saves them having to contact the office repeatedly for job details.’

All the data captured on site including the job fault, any parts needed and a customer signature is fed into a back office system which allows office staff to monitor what their mobile workers are doing and gives an overview of jobs completed.

Mark continued, ‘We didn’t think a company of our size could run software such as this but we were really surprised by the pay-as-you-go model. As an SME it’s vital we are as efficient as possible, especially in the current economic climate.

‘Not only does this app make our engineers more efficient but it saves on the administration work as staff don’t have to input the jobs onto the system. And the app is incredibly easy to set-up and to use – you don’t have to know a lot about technology.

‘The system also makes it easier to report accurately on performance against the service level agreements and gives us a competitive advantage during the public sector tendering process to meet service level agreements imposed by the local authority.’

Mymobileworkers founder Graham Whistance believes the app could save businesses thousands of pounds as well as saving the environment through less paperwork.

He said, ‘The time has come to file those paper job sheets once and for all. ‘Why spend money on expensive logging devices when you can have a fully customisable application on an Android or Windows phone?

‘In this increasingly competitive marketplace productivity is king, and waiting for field workers to touch base and administrative staff to upload job sheets to centralised IT systems just doesn’t cut it anymore.’

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