NICEIC and ELECSA have produced a free publication for electrical contractors designed to keep them on the right side of consumer law.
The booklet Consumer Law for Electrical Contractors was developed in partnership with the Dispute Resolution Ombudsman (DRO).
It provides contractors with clear and straightforward guidance in relation to their obligations under the Consumer Rights Act 2015.
Judith Turner, senior ombudsman at DRO, authored the booklet. She says, “When any tradesperson offers to provide a professional service to a customer, they are automatically entering into a contract that is covered by the Consumer Rights act 2015.
“It is important contractors are aware of their own responsibilities if they want to avoid any unwanted disputes with customers.”