Schneider Electric Opens Customer Experience Centre

Schneider Electric has announced the opening of its state-of-the-art Customer Experience Centre in Telford. The new facility provides a means of showcasing digitised and connected technology, systems and equipment and is open to everyone.

As part of the investment, the new site will become a key European facility for showcasing Schneider Electric’s partner offering, as well as providing a place for prospective customers to engage with some of the top engineering minds in the industry. The Customer Experience Centre will feature the latest range of products from Schneider Electric, including wiring devices, smart panel, Masterpact MTZ and spacial SFM.

The facility provides a place for prospective customers to engage with Schneider’s engineers

Furthermore, due to its location, next to the Schneider Electric manufacturing warehouse, customers visiting the new site now have a real time view of their products being built on site. They are also able to log-on to the Schneider Electric website to check the build status of their product via webcam connectivity, as well as accessing information on when it will be delivered.

The centre comprises three core areas:

  • Innovation centre – An area to showcase products manufactured in the UK. Solutions are fully modularised to keep up to speed with product enhancements and market trends. Designs can be created that can be replicated at customer events and exhibitions around the country.
  • Training Centre – A space dedicated to training graduates, customers and to host meetings. The training facility and conference suite can be utilised by customers that wish to be trained on the equipment or hold internal meetings. All products are fully controllable from an iPad.
  • Customer reception area – An area to allow visitors to relax, unwind and socialise. Connectivity stations provide an opportunity for visitors to catch up on work.

The UK’s skills shortage is one of the biggest threats to continued economic growth, with one of the worst gaps in Europe, between the skills that companies need and those available. Schneider Electric aims to help address this problem and close a widening skills gap with the opening of its new centre.

Stewart Gregory, vice president, Partner Projects at Schneider Electric comments: “By educating visitors on energy management best practice, we are taking significant steps forward in helping to achieve the goal of making the industry more connected, safe, reliable, efficient and sustainable for today and for future generations.”

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