More firms turn to NICEIC and ELECSA for registration as customer service levels soar

In excess of 18,000 firms are now registered as an Approved Contractor with NICEIC – the first time in the organisations’ 59 year history that the roll has topped this number.

Certsure, which operates the NICEIC and ELECSA brands, now maintains a total roll of more than 33,000 registered contractors (including Part P registered domestic installers).

‘The two brands have been proven to win businesses more work and it would seem more and more firms are now turning to NICEIC and ELECSA to help build their business,’ commented Certsure CEO Emma Clancy.

‘NICEIC and ELECSA contractors carry out more commercial and domestic work than any other scheme operator with up to 95 per cent of all Part P work across England and Wales now carried out by a contractor with either badge.’

Additionally, NICEIC and ELECSA registered contractors now rate the service provided by Certsure at an impressive 8.4 out of 10. Just under 95 per cent also rate the technical advice received as excellent.

The results are part of Certsure’s commitment to improve services following the launch of its customer charter.

‘When we formed Certsure we promised to build a new brand which meant all our customers received the best possible service, every time,’ added Emma.

‘We implemented a series of changes and promised to report back the results. I am delighted with the feedback. The first set of results show that we have changed the way we operate. Our customers recognise this through the services we deliver.

‘However, this is just the start. We will continue to build on this and ensure Certsure is the number one choice in the industry for certification.’

Since launching Certsure, contractors with both NICEIC and ELECSA have been able to benefit from a range of new initiatives including online certification, improved technical helpline, access to a range of events and seminars and greater training opportunities.

Certsure Charter Results

•    Certsure customers score the organisation 8.4 out of 10 when asked about their experience
•    94.4% rate the technical advice as excellent
•    There has been a 50% reduction in the average time from application to registration
•    96% of all calls were answered in a timely manner
•    Customer complaints were down 50% in one year
•    Certsure received 133 written customer  compliments in the last year

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